Shipping
The items will be shipped to the delivery address indicated. Once the order has been dispatched, an e-mail will be sent to the client notifying of the orders dispatch. The order will be sent to the delivery address that the client has stated in the registry form- it is important that the client ensures that address details are correct as these cannot be modified, “https://shop.aguedapenha.com” cannot be held liable for lost orders related to an incorrect address or incomplete information entered on an order.
The client will be able to track the progress of their order. The liability of the items of “https://shop.aguedapenha.com” will be transferred to the client once the order has been delivered.
Delivery to Non-EU countries can incurre additional custom duties and value added taxes (VAT), which are not included in the price and shipping cost listed on my website. I am not responsible for covering these expenses.
Delivery failure
After a delivery attempt, the transport service will leave the package in a safe place, and leave you a note to let you know where your package is and how to pick it up. If after 15 days the package has not been delivered for reasons not attributable to me, I understand that you want to cancel the Agreement and therefore it will be terminated.
Following such termination, I will refund the price paid as soon as possible and in any event no later than 30 days from the date on which I consider the Agreement to have been terminated. In such a case, I shall be entitled to charge you for the transport costs arising from the shipping costs and the termination.
Returns Policy
Once you have received your order, you have 30 days to make a return. The right to cancellation will be applicable if and when the items returned to “https://shop.aguedapenha.com” are in the same condition in which they were received, along with the complete original packaging and protective elements. Any product that is returned faulty, damaged, dirty, used or deteriorated will not be refunded and will be available to the client being sent back to the address that the products have been shipped from.
If the mentioned conditions are complied with (regarding timeframe, communication and product condition) there will be a total refund in a maximum timeframe of 30 days.